Terms & Conditions

Welcome to DHLURE. By accessing and using our website, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before placing an order.

1. General Information

DHLURE is a UK-based online store offering indoor plants and decorative plant products.

Company Name: DHLURE
Company Number: 16892278
Registered Address: 34 Church Lane, Sawston, Cambridge, England, CB22 3JR, UK

By using this website, you confirm that you are at least 18 years old or using the website under the supervision of a parent or legal guardian.

2. Products

We make every effort to display our products and descriptions as accurately as possible. However, because plants are natural products, slight variations in color, size, shape, and appearance may occur.

All product measurements and images are provided for general guidance only.

3. Pricing & Payments

All prices displayed on our website are listed in GBP (£) and include applicable taxes unless otherwise stated.

We reserve the right to change prices at any time without prior notice.

Payments must be completed at checkout using one of our accepted payment methods.

4. Order Acceptance

After placing an order, you will receive an order confirmation email. This does not guarantee acceptance of your order.

We reserve the right to:

  • Refuse or cancel orders at our discretion
  • Limit quantities purchased
  • Cancel orders in cases of pricing errors, suspected fraud, or stock issues

If your order is cancelled after payment, a full refund will be issued.

5. Shipping & Delivery

We currently deliver only within the United Kingdom.

Estimated delivery times are provided for guidance only and may vary due to courier delays or circumstances beyond our control.

DHLURE is not responsible for delays caused by incorrect customer information or external delivery disruptions.

6. Returns & Refunds

Our Return & Refund Policy forms part of these Terms & Conditions.

Customers may request eligible returns within 30 days of receiving their order, subject to our return conditions.

For full details, please refer to our Return & Refund Policy page.

7. Intellectual Property

All content on this website, including text, images, logos, graphics, and product descriptions, is the property of DHLURE and may not be copied, reproduced, or used without written permission.

8. Limitation of Liability

To the fullest extent permitted by law, DHLURE shall not be liable for:

  • Indirect or consequential losses
  • Delays or interruptions beyond our control
  • Damage resulting from misuse or improper care of products after delivery

Nothing in these Terms limits your statutory rights under UK consumer law.

9. Privacy

We respect your privacy and handle personal information in accordance with our Privacy Policy.

Customer information is used only for order processing, customer support, and improving our services.

10. Changes to These Terms

We reserve the right to update or modify these Terms & Conditions at any time without prior notice. Changes become effective immediately upon publication on this website.

11. Contact Information

If you have any questions regarding these Terms & Conditions, please contact us:

Email: rotilabintas@gmail.com
Phone: +447873373440

Business Address:
34 Church Lane, Sawston, Cambridge, England, CB22 3JR, UK

Business Hours:
Mon - Fri, 9:00 - 17:00 (GMT)