Shipping Policy
At DHLURE, we pride ourselves on delivering our handmade miniatures safely and efficiently. To ensure full transparency, our shipping terms are outlined below.
1. Shipping Destination
Currently, we offer shipping exclusively within the United Kingdom.
2. Delivery Timeframes
We understand you are excited to receive your handmade treasure. Our delivery process consists of two parts:
- Order Cut-off Time: 14:00 (GMT)
- Handling Time: 1–2 working days (Monday to Friday). This allows us time to carefully package your unique item.
- Transit Time: 2–3 working days.
- Total Estimated Delivery Time: 3–5 working days.
3. Shipping Costs
We keep things simple for our customers with a clear flat-rate shipping fee.
- Flat Rate Shipping: £[Insert your Flat Rate Price here, e.g., 3.99] for all orders.
- Note: Ensure this amount matches the "Flat Rate" price you entered in GMC.
4. Shipping Carriers
Most orders are dispatched via Royal Mail or a similar reliable UK courier to ensure your item arrives safely at your doorstep.
5. Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email. If a tracking number is available, it will be included in this email so you can monitor your parcel's progress.
6. Address Changes & Cancellations
Please double-check your shipping address at checkout. If you need to make a change, please contact us at rotilabintas@gmail.com immediately. Once an order has been dispatched, we are unable to redirect the package.
7. Contact Information
If you have any questions regarding the delivery of your order, please reach out to our team:
- Phone: +447873373440
- Email: rotilabintas@gmail.com
- Business Address: 34 Church Lane, Sawston, Cambridge, England, CB22 3JR, UK
- Business Hours: Mon - Fri, 9:00 - 17:00 (GMT)